Hosted Telephony
for GP Practices

Reduce Costs

• With Voxalis’ hosted solution there is no on-site telephone system to upgrade or maintain which means you no longer need to upgrade hardware or maintain expensive hardware and their associated support contracts.
• FREE Local and National calls combined with a fixed price per user service charge locks in your savings and enables very accurate cost projections and financial planning.

Improved Patient Access

• Do your patients complain about constantly getting an “engaged” tone when phoning to book an appointment? Voxalis’ call queuing feature means patients can be held in a call queue, in the order they call the practice, and passed through to the receptionist as soon as their line becomes available. This significantly reduces the chances of patients receiving an engaged tone whilst enabling the practice to improve patient access during peak calling periods.
• Voxalis’ management portal provides reporting capabilities that enable practices to track how the service delivers against patient access by measuring key statistics such as total calls, number of calls answered vs unanswered and average time to answer a call etc.

Fully Managed Support Service and Easy to Use

• Our fully managed service delivers a comprehensive, single point of contact that simplifies all aspects of your telephone support. Simply call our helpdesk about anything to do with your telephone service including how to use features on your telephone or changing your service settings at a personal or practice level.
• Voxalis’s telephones and service are designed to be intuitive and easy to use.

Business Continuity

• If your practice experiences a loss of power, access or connectivity to your premises, then telephone calls can be automatically diverted to an alternative telephone number (including a mobile number) so patient’s calls can always be answered until normal service is restored.
• Voxalis uses industry leading data centre infrastructure to ensure the highest levels of resilience and service availability traditionally available to large corporations only.