Full feature list

Voxalis features for your business

Account Codes
With Account Codes, your employees can associate a code with an incoming or outgoing call. This gives you the ability to track calls and bill customers as required.

Attendant Console
Used in conjunction with the Mitel 5324 IP phone, the 5412 and 5448 IP PKM provide Attendant Console functionality with up to 120 programmable feature keys. The Mitel 5448 IP PKM gives you the ability to set-up an attendant station to monitor multiple phones within your organization.

Auto Attendants
Auto Attendants, which can be fully customised using the web interface, provide a recorded message to your incoming callers and allows them to route themselves by following prompts. You can include a dial-by-name directory (first and last name), and allow incoming callers to connect to specific call groups or departments, individuals, or directly to voice mail as required. Auto Attendant allows you to greet incoming callers with a professional message and ensure they are efficiently directed to the desired staff member. An Auto Attendant eliminates the need to have a dedicated employee to answer incoming calls ensuring effective call handling at all times, while projecting the image of a large business.

Call Group – Hunt Groups
Hunt Groups allow you to ring multiple phones in a prescribed sequence. Hunt Groups can be set to ring all group members’ phones regardless of whether they are on another line or not, or to only ring the phones of members that are not already on a call. You control who is a member of each Hunt Group, and determine how many times each phone will ring In addition to ensuring every call into your company is answered, Hunt Groups give you the capability to control the number of calls each individual is receiving so as to evenly distribute incoming calls.

Call Group – Broadcast Groups
Broadcast Groups allow you to ring a set of phones at the same time. Broadcast Groups can be set to ring all group members’ phones whether or not they are on another line, or to only ring members’ phones that are not already on a call. Also referred to as the “Night Shift Feature” the Broadcast Group not only ensures each incoming call is answered, but that the incoming calls can be answered from multiple locations within your facility.

Call Group – Monitor Groups
Monitor Groups are used to monitor one phone (primary) from another phone (secondary). The secondary group member can monitor the primary phone’s line appearance, allowing them to monitor and answer calls on the primary member’s behalf. The secondary member has the option of having their phone ring or receives a visual indication only each time the primary member receives an incoming call. Alternatively, the secondary group member can monitor the primary’s phone as a whole, allowing them to see if the user is on their phone and use this monitor key as a speed dial to the primary member’s phone.

The Monitor Group feature not only ensures that each incoming call is answered, it provides “at a glance” information about the status of the primary’s availability to accept incoming calls and messages. This can eliminate unwanted interruptions as well as provide the secondary with information which can be immediately given to your incoming callers on whether or not the primary is able to take their call.

Call Group – Pickup Groups
Pickup Groups allow any member of the group to answer a call ringing on a group member’s phone. Members of the Pickup Group receive a visual indication for incoming calls to group member phones and can answer these calls by simply pressing the group Pickup key.

The Pickup Group feature ensures that every call into your company is answered by making it easy for your staff to answer calls on behalf of a co-worker who is away from their phone.

Call Group – Rollover Groups
Rollover Groups ring the first available (idle) phone in a group of pre-determined phones. If the call is not answered, it is directed to Call Coverage, which includes another employee, voice mail, an Auto Attendant or a unique phone number, such as a mobile phone.

The Rollover Groups ensure every call into your company is answered. Caller ID Selection You can set the Caller ID that will be used for each of your employees. Options include the number specified for the employee’s site, private or any one of your phone numbers (DDIs). By controlling the number a called party will see, you can manage which numbers are likely to receive return calls. The private setting is useful if you do not want be identified when making a call.

Call Permissions
Call Permissions gives you the flexibility to assign dialing privileges for different types of employees. Configure the types of calls your employees can make by time of day, without a limit to the number of profiles you are able to create.

Control international or premium rate costs and manage which services employees use; a key feature when you have a diverse staff made up of full time, part time, contract and seasonal employees.

Call Logging
Detailed call records can be accessed through our web portal that include details such as date, time, duration and the phone number of all calls made and received at your business. These reports help you understand how your phones are being used and can be accessed in real time.

Company Directory
Voxalis offers both an internal and external directory. The internal directory, which can be viewed on the web interface or on the phone itself, is automatically created as new users are added to the system. The external directory, which can be viewed on the web, can be populated by the system administrator to include phone numbers frequently called by your staff. There is no need to create and maintain company contact lists, and no searching for phone numbers. Staff have quick and easy access to the key numbers they need everyday.

Extension Dialing
Extension dialing allows users to dial between phones in your company with user extensions. Voxalis offers 2 to 7 digit extension dialing.

Easy to remember and quick to dial, extensions provide an extra benefit if your company has multiple sites as extension-to- extension calls are considered internal calls, helping you avoid call charges.

Hot Desking
With Hot Desking, individuals can log on and off of different phones while retaining their personalized settings. Hot Desking is seamless to incoming callers and ensures employees are always reachable. When using the Mitel 5340 IP Phone, keys are automatically labeled on the LCD screen. Hot Desking eliminates the need to have individual phones for every person in your company, helping you save money on capital purchases. Regardless of where staff are working — i.e. between multi-site locations — they can be reached by logging into the closest phone.

Incoming Call Routing
Incoming Call Routing allows you to define the destination for incoming calls to each of your company phone numbers (DDIs). You can direct calls to an Auto Attendant, Call Group, user or location based on the time of day.

With Incoming Call Routing, you can ensure every call into your company is routed exactly how you want it to be, ensuring business critical phone calls are always answered.

Incoming Call Routing Emergency Override
Divert incoming calls for one or more of your phone numbers to an Auto Attendant, Call Group, user/location or external phone number while maintaining your standard routing configuration. Inbound calls can be easily and temporarily redirected to your override destination, such as a cell phone, in the event of an emergency or for special circumstances such as a holidays or corporate events.

Intuitive Web Interface
With the Web Interface you can quickly and easily, add/move/change users, apply call routing features, build Auto Attendants and set-up calling permissions and profiles. Individual users can also personalize their own phones with the features they use every day. You can self-manage the setup and maintenance of your phone service and users without any additional support costs.

Loud Ringing Bell
A paging system can be configured to offer a loud ringing bell. This allows a ringing call to be heard in noisy or large environments.

Multiple Line Appearances
Used in conjunction with the Mitel 5324 IP Phone, individual users can have up to 24 line appearances; the Mitel 5340 IP Phone allows for 16 line appearances; and the Mitel 5212 IP Phone offers the ability to have up to 12 line appearances. Multiple Line Appearances gives the flexibility you need to allow varying numbers of line appearances on different phones to suit individual employee needs. With the use of the Mitel 5340 IP Phone, the caller ID on the keys is automatically labeled for easy identification of the caller on hold.

Music/ Announcement On Hold
This feature allows you to play a recording or music to callers who are waiting on hold. Make the time your callers wait on hold more enjoyable with music or a special announcement unique to your business.

Online Help Tools
Voxalis comes with built-in Online Help Tools to assist you with system administration. Online Help Tools put you back in control, allowing you to administer your phone system without assistance from outside vendors.

Page
Page allows a one-way broadcast to other phones not in use at your company through the speaker of each individual phone. Voxalis can also be configured to use an overhead paging system. Make company wide announcements without having to add additional hardware and incur extra costs. Paging can also use overhead paging systems that are already in place, or required for noisy or large areas.

Park/Retrieve
The Park/Retrieve feature allows incoming calls to be parked by a user at one location, and subsequently picked up by any user at a different phone anywhere in your office. Park/Retrieve is an important feature for companies whose staff are not always at their desks and for non-office environments. Used in conjunction with the Page feature, staff can be notified of an incoming call and can retrieve the call from anywhere in the office. This ensures your callers connect with staff quickly.

Phone Key Profiles
Phone Key Profiles allow you to define a common set of features for each phone in the company. You can set-up various profiles, based on phone location or job function. You then simply assign users to the profiles you’ve created. With Phone Key Profiles you can create consistent phone functionality across your company. This makes it easy for employees to pick up any phone in your business and be instantly familiar with its operation.

Teleworker and Nomadic User Support (Dynamic Site Support)
Voxalis offers your employees the ability to connect to your phone service from anywhere at any time and receive full service. Your phone service can be extended to include home offices and mobile workers.

Advanced voicemail Features

Call Back from Voice Mail
The voice mail system stores the telephone number of the caller who left a message. On message retrieval, users may select an option to place a call to the party who left the message. This feature provides an easy way to follow up with internal and external callers who have left a voice mail message.

Call Group Coverage
With Call Group Coverage to voice mail, unanswered calls to a Hunt Group, Monitor Group, Broadcast Group and Rollover Group can be directed to voice mail.
Call Group Coverage allows incoming callers to leave a message if someone is not immediately available and ensures no call goes unanswered.

Deposit and Retrieval from Auto Attendant
The built-in Auto Attendant has options to directly proceed to voice mail upon pressing a specified button, allowing a “one-touch” operation to leave a message. Retrieval allows users to reach their voice mailbox from the company Auto Attendant through a “one touch” operation. Voice message deposit allows voice mail to be integrated into the company’s main number as a service to callers during regular hours or as a special after-hours service. Voice message retrieval greatly simplifies remote access to the mailbox by allowing users to dial the regular main business number for access instead of remembering different access numbers or complex key sequences.

Pull Back from Voicemail
When this feature is active, Voxalis will use the voicemail box of the first extension in a call forwarding chain. This allows users to forward their phones to co-workers, but still have unanswered calls deposited in their own voicemail box.

Remote Access
Users have access to their voice mailboxes from outside of the company through the company Auto Attendant or by reaching a voice mail message and then selecting their voice mailbox. Remote Access allows users to keep up-to- date with their voice mail while out of the office.

Single Click Provisioning
Voice mail service is provisioned for users with a single click on the web portal, automatically setting up the user’s voice mailbox on the voice mail server. This greatly simplifies the management of voice mail service, particularly for the local administrator who is able to assign/de- assign voice mail services without assistance from Voxalis.

Features for your Staff
Auto Line Select With the Auto Line Select feature, you can initiate calls simply by pressing the keys on the phone keypad. A line key is automatically selected and the call proceeds in hands free, speakerphone mode. Making a call is simple – you just enter the phone number using the phone keypad. There is no need to go off-hook, select a line appearance or select the speaker key before dialing.

Call Coverage
With Call Coverage, your employees can specify where incoming calls should be directed when they are not immediately available. Options include voice mail, Auto Attendant, a colleague, or another phone number. Call Coverage gives each employee the flexibility to define how their calls will be handled if they are not available to answer them. This ensures no call into the company is ever missed.

Call Display
With Call Display, the LCD screen of your phone will display the name and/or phone number of the person calling. Calls coming in for a specific Call Group will display the Call Group’s name. Being able to identify who is calling — a vendor, customer or a particular call to a Call Group — allows you to answer your phone in an appropriate manner for each caller.

Call Forward
Program one or more of your phone’s memory keys to automatically forward incoming calls to other extensions, external numbers, Call Coverage or the Auto

Attendant
Call Forward allows each employee to ensure that calls to their extension are re- directed appropriately and quickly. Call Forward also eliminates the need to hand out multiple phone numbers, such as your office, cell and home number. Your customers need only call one number and their call will be forwarded to wherever your employees are working.

Call Hold
Temporarily suspend a call by placing it on hold. Allows users to suspend a call without disconnecting the caller.

Callers List
The Callers List allows users to see and scroll through a list of their most recently received calls via their phone’s LCD display. Calls marked with an asterisk indicate missed calls. Quickly see the phone number, date and time of any missed calls and have the option to dial the number immediately.

Click To Call
When using the internal and external company directories via the web interface, your staff can select a name and Voxalis will call the desired number instantly. No more out of date contact lists or searching for phone number.

Company Directory
Access the company’s internal directory through the phone, or via the web interface. With the Company Directory, there is no need to remember a colleague’s extension or continually print out new contact sheets.

Handsfree Answerback
Users can configure their service to have Intercom Calls automatically answered in speakerphone mode. This is useful to users in environments where touching the phone is not desirable (a mechanic with dirty hands, or a doctor with sterile hands).

Hot Desking
With Hot Desking, your employees can log on and off of different phones. There is no need to reprogram the phone — Voxalis retains personalized settings regardless of which phone a user is logged in to. When using the Mitel 5340 IP Phone, keys are automatically labeled. Hot Desking gives your team the flexibility to work in different locations within the office, or between multi-site locations without missing important calls.

Intercom
With the Intercom feature, a user can make an announcement over the speaker of another user’s phone within your business. Additionally, intercom calls can be automatically answered with 2 way voice by configuring the Handsfree Answerback attribute. Short messages can now be communicated between your employees without the called party having to answer the phone. Additionally, configure phones with Handsfree Answerback to enable 2 way communications in areas such as a kitchen or garage where it is difficult to “answer” the phone.

Intuitive Web Interface
With the built-in Web Interface you can quickly and easily personalize your phone with the features that are important to you. You can self-manage the setup and maintenance of your phone without requiring an administrator to get involved.

Join/Leave Call Groups
Users can log in and out of any Call Group they are a member of by pressing a memory key programmed with this feature. This feature gives your staff flexibility when they’re unable to take calls for a Call Group while ensuring callers are directed appropriately and in a timely fashion.

Mobile Twinning
Mobile Twinning allows users to have all calls to their extension ring simultaneously on an external phone such as their mobile phone. Once a call has been answered on the external phone, the users have the ability to switch the call to their desktop phone with a single key press. A user can now truly be anywhere and receive calls using just one phone number. The user can also switch to their desktop handset and use the Voxalis enhanced phone features without disrupting the call.

One Touch Speed Dial
Program any memory key on the phone with numbers that are dialed frequently. Staff can enter their own phone numbers or use the company directory. Employee efficiency is improved when frequently called numbers can be connected with the touch of a button.

Online Help Tools
Voxalis comes with built-in Online Help Tools specifically for individual user features. Online Help Tools give you the guidance you might need when programming features on your phone. These easily accessible, clear tools help avoid consulting the user manual, the phone administrator, or searching for answers from your service provider.

Programmable Keys

VoIP phones used with Voxalis include Programmable Keys that can be assigned various features based on individual user needs. These include:
- Call Forward
- One Touch Speed Dial from the Company Directory or numbers of your own choosing
- join or leave Call Groups, and more.

Programmable Keys give you ultimate flexibility and allow you to make your phone a true business tool.

Recorded Name Announcement
Each user can record a name announcement for the Auto Attendant and for their voice mailbox. Recorded Name Announcement helps an incoming caller identify individuals in the Auto Attendant and voice mail system.

Redial
Redial allows you to view a list of the last numbers you dialed by date and time of day using the phone’s LCD display. Instantly connect with recently dialed internal and external phone numbers, and easily recall the date and time of placed calls.

Teleworker and Nomadic User Support (Dynamic Site Support)
With Dynamic Site, you can have the Voxalis phone service whenever you require and wherever you are. You can connect to the Voxalis phone system from your home office or when you are on the road and have full access to all of your features.

Three Way Call
With Three Way Calling, up to three people can share a conversation over the phone. Quickly and easily collaborate with external or internal callers without the need to use expensive third party conference bridges.

Transfer
Transfer gives your staff the ability to send a call to another user or phone location. They can speak to the person they’re transferring the call to first before releasing the call, or simply transfer and hang up. Sometimes incoming callers choose the wrong extension or department, or they simply need to talk to additional staff members. With Transfer there is no need to ask them to call back or take a message – simply press the transfer key and extension or phone number they wish to be transferred to, and the caller is instantly connected.

Call Back from Voice Mail
The voice mail system stores the telephone number of the caller who left a message. On message retrieval users may select an option to place a call to the party who left the message. You can easily follow up with internal and external callers who have left a voice mail message.

Call Coverage
Users can forward their calls to voice mail when they are unable to answer the phone or force all calls to voice mail when they are busy or away from their desks. Call Coverage to voice mail helps ensure your staff do not miss calls when they are not immediately available to answer their phone. It also allows users to control how many times their phone rings before going to voice mail.

Email Integration
Receive, forward, and play voice mail messages using any standard email client. This provides a unified mailbox for voice mail and email messages on employee’s desk- tops and over the web via web-based email access.

Message Retrieval
The Message Retrieval interface provides access to individual user mailboxes and provides navigation within messages and between messages. Gives users easy access to their messages and the ability to move through messages efficiently.

Message Waiting Indication
A Message Waiting Indicator lamp is illuminated on the phone to notify users that they have a message waiting. With the Message Waiting Indicator lamp, staff can immediately see that they’ve received a message and respond appropriately.

Personal Greetings
Individual users can record Personal Greetings for their incoming callers as frequently as required. Users can create greetings specific to their roles within the organization, notify callers of their absence, or communicate other important company information. Messages are quick and easy to create, allowing users to change them as frequently as needed.

Send and Forward Messages
Users can send a voice mail message they create or forward a received voice mail message to one or more other users. The ability to send and forward voice mail messages allows users to communicate with each other efficiently and reduces redundancy.