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Frequently Asked Questions
If you have a question you would like to ask about our products or services you may wish to download our Frequently Asked Questions below. To submit a new question please use the submission box below and we’ll respond within on e working day. If your request is more immediate please email us at info@voxalis.com or call 020 7078 3000
What is hosted IP telephony?
This means that we “host” all of the expensive equipment in a secure central site and provide customers with access to this over our own IP network. No expensive telephone system is required on the customer site.
What do I need to install it?
The IP phones simply plug into your existing LAN infrastructure. For larger installations Voxalis offers an on-site installation service.
Can I keep my existing numbers?
Yes, Voxalis can port your existing BT numbers onto our network.
Will I still get a bill from BT?
No, Voxalis is a complete service where we provide everything on one simple monthly bill.
Do I need a maintenance agreement?
No, as our solution is hosted we are responsible for all central site maintenance.
Do I get free calls?
Yes, all On-net calls are free.
What is VoIP?
VoIP is Voice over Internet Protocol. This is the method of delivering telephone calls using internet technology as the delivery mechanism.
This technology is becoming the new standard in telephony with BT upgrading the whole UK network to VOIP with their 21CN programme.
Can I use the Voxalis service at home?
Yes, by using our Homeworker service you can use your office extension at home.
Can I use my existing broadband connection?
Yes, for home workers and very small sites you can use your existing broadband service. However, for guaranteed call quality and line availability for larger sites (6 users or more) our private access network is required.
How long is the contract?
Our contracts run for 36 months and the minimum commitment for a customer is 12 months.
How many lines do I get?
Using your existing broadband connection you get up to 3 concurrent calls However, by opting to use our private access network you can choose a 4, 6, 12, 24, 48 line package.
Note that your voicemail and call divert functions will still work even when all your lines are busy.
