Customer
Success stories

Marsh Farm Children's Centre

The redevelopment of Marsh Farm Children’s Centre (MFCC) is a joint partnership initiative between NHS Luton (NHSL) and Luton Borough Council (LBC) and will provide an important regeneration boost to the local community. The new centre will provide a nursery with day care facilities; a home for Local Healthcare and Social Services professionals and will house several Clinical rooms along with Counselling and Occupational Therapy facilities.

Business Challenges

When deciding on the right telephony solution for MFCC a number of important criteria had to be addressed. “Cost is always a determining factor, even more so with today’s financial challenges. Getting the best value for money is our highest priority especially with recent public sector mandates to realise significant cost savings and efficiencies”, said Malcolm Tovey, IM&T Project Manager with NHSL.

Another area of concern was the proposed restructuring within the NHS. It was important that investment made today would be flexible enough to adapt to future changes in the NHS without additional investment in infrastructure. The support resources available today may not be available in the future. Therefore, any proposed solution must not require any future resource or support from either NHS Luton or LBC.

From a functionality perspective, the telephony platform needed to support a multi-agency environment. The hot-desking and mobile work patterns of the staff members required a solution that delivered seamless access to their respective telephone directories and services irrespective of the phone they were using within the building. Additionally, each organisation would have responsibility for paying their proportion of the monthly call spend. Robust reporting with usage directly related to users with accurate cross-charging capabilities was a key requirement.

Solution

Voxalis delivered their hosted service across a 1MB connection via Voxalis’ private access network to ensure call quality and scalability of concurrent call capability when needed. On the desktop Mitel 5312 phones for users and 5324 phones for the receptionists supported with 48 key programmable modules for transferring calls to other groups. Apart from the standard call features,   voicemail, mobile twinning, auto-site attendant and call logging were just some of the additional features adopted by the agencies with MFCC.

Results

“Voxalis’ Hosted Telephony was chosen because it was the only solution that met all our criteria – competitive on price, no on-site infrastructure to manage or support, no internal NHS Luton or LBC resource required, flexible enough to handle hot-desking and multi-agency use and an intuitive management and reporting portal”, said Simon Carey, IM&T Lead for NHS Bedfordshire & NHS Luton.

Simon Carey also said, “moving to a hosted platform will enable NHS Luton to make considerable savings and benefit from a more flexible, feature rich service when compared to more traditional on-site telephony products”.

Malcolm Tovey, IM&T Project Manager for NHS Luton said, “I was pleased at how quickly the telephony service was installed. Once the connection to Voxalis’ private telephony network was installed it was a matter of unpacking the phones and plugging them into a data point on each desk. Training for the administrators and users highlighted the intuitive nature of the management portal and the simplicity of using the phones.  I was happy with the solution from Voxalis and would work with them again”.

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Voxalis help build a prosperous future for property specialist

GH Cornish LLP are a London based firm of solicitors specialising in all aspects of buying and selling residential property. With over 30 years of experience in delivering excellent client service, they have helped thousands of people realise their dream of property ownership. GH Cornish LLP are committed to expanding the practice to meet the commercial challenges they face. They regularly invest in manpower, the latest IT resources and other facilities to ensure they can offer their clients the best service possible. GH Cornish LLP approached Voxalis to provide new telecommunications services for their new head office.

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Voxalis give new life to MediCentre

Medicentre is London’s premiere walk-in private doctor and health service with nine sites in prime, central locations. They provide convenient access to doctors and other health services on a walk-in basis. Procedures such as the treatment of everyday illnesses, doctor consultations, fasttrack referrals to consultants and specialists, vaccinations and clinical tests may all be carried out to the highest possible standards at a time to suit them. The merger with Casualty Plus has added three more sites across the United Kingdom. Medicentre approached Voxalis in order to integrate its telecommunications infrastructure across all of its 12 sites.

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Voxalis prove to be another perfect appointment by recruitment expert

Bullet is a specialist recruitment business focusing in Human Resources.
Bullet approached Voxalis as they had outgrown their existing BT Featureline service and required more up to date functionality and flexibility. A key requirement for Bullet was the ability to deploy flexible working practices to their top consultants. A further consideration was to accommodate a separate venture, Changeboard, within the system whilst maintaining a very different identity to Bullet.